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Returns with DHL:

  • simple
  • Direct and online
  • Available at any time

For registered customers we offer return of samples with DHL. On request, we will send you prepared return labels in paper form or by e-mail for you to print out yourself.

For non-registered customers, the costs will be invoiced retrospectively.

However, it’s easier online:

You can use the following links to order the return directly and print out the return label online or use the generated QR code with your mobile device. This service is available around the clock.

Direct access for DHL:







By post:

Use our returns envelopes and make sure they are sufficiently franked!

A return shipment by post in Germany currently costs EUR 2.75.

If returns are not sufficiently stamped, this will result in considerable additional costs (additional postage + collection from the post office), which we will have to charge you EUR 5 per sample. This also significantly delays the time between the sampling date and the analysis report!